1. Software Subscriptions

• No Refunds:

All purchases of software subscriptions are final. We do not offer refunds or credits for partial subscription periods or unused services.

• Free Trial:

We provide a 7-day free trial for new users to evaluate our services before committing to a subscription. Please utilize this period to determine if our software meets your needs.

• 14-Day Right of Withdrawal (EU Customers Only):

If you are an EU resident, you may cancel your subscription within 14 days of purchase and receive a full refund, provided the service has not been used. By accessing features or content after activation, you acknowledge that the service has been fully or partially provided and waive your right to withdraw.

2. Hardware Products

• Return Period:

If you are not satisfied with your hardware encoder purchase, you may return it within 14 days from the date of delivery for a full refund.

• Return Conditions:

To be eligible for a return, the hardware must be in its original condition, including all accessories and packaging. Items that are damaged or missing parts for reasons not due to our error may not be eligible for a full refund.

• Return Process:

To initiate a return, please contact our support team at [support email] with your order details. We will provide you with instructions on how to return the product.

• Refund Processing:

Once we receive and inspect the returned hardware, we will process your refund within 7 business days. Refunds will be issued to the original payment method used during the purchase.

3. Contact Information

For any questions or concerns regarding our refund policy, please reach out to us at hello@pixelview.io.

4. Policy Updates

This refund policy is subject to change without prior notice. Please review it periodically for updates.